The short version

We offer a 7-day exchange on products that are still sealed and unopened, counted from the day your order is delivered.

What we can exchange

  • Products still in their original, unopened packaging with the seal intact
  • Products in a resaleable condition, with all boxes and inserts included
  • Requests made within 7 days of delivery

What we cannot take back

Because we sell cosmetics and ingestible supplements, we cannot accept opened or used products back. This is a hygiene and safety rule, not a commercial one — it protects the next customer as much as it protects us. Products bought as part of a discounted bundle can only be exchanged as the complete bundle.

Damaged, wrong or missing items

If your parcel arrives damaged, or you received the wrong product, contact us within 48 hours of delivery with a photo of the item and the packaging. We will replace it or refund it in full, and we will cover the return delivery cost. This applies whether or not the seal is intact.

How to start an exchange

  1. Message our support team with your order number and what you would like to exchange
  2. We will confirm whether the item qualifies and tell you where to send it
  3. Once we receive and check the product, we dispatch the replacement

Return delivery cost is paid by the customer for change-of-mind exchanges, and by Edglow when the fault is ours.

Refunds

Where a refund is agreed — for a damaged, wrong or unavailable item — it is processed within 7 to 10 working days. Refunds are sent by bank transfer to an account in your name.

Contact

Edglow is operated by Amal Trade (Pvt) Ltd.

Cruelty Free
Paraben & Sulphate Free
Dermatologically Tested
Free Delivery Over ₨ 2,000
Delivery In 2–4 Days
Dispatched From Islamabad